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The Ordering Process

Build a Cart:

While browsing our site, you will be able to add items to your shopping cart from various sections of Hydropool.com including, category pages, product detail pages, schematic parts pages, and search results.

Review Shopping Cart:

Edit your cart to ensure the proper quantities for all items. Select your desired type of shipping. Choose either ground or a premium service. If you have any coupons or promotional codes, please enter them on the cart page.

Begin Secure Checkout:

Click "Proceed To Check Out" from the cart page to begin the Check Out process.You will be presented with three options which are as follows:

  1. Check Out as a Guest
    1. We will use the information you provide to process today's order.
    2. Provide shipping and billing addresses, review your order, provide payment information to complete your secure transaction.
    3. Complete Check Out Process with one click
    4. Receive an email receipt confirmation with order information.
  2. New Customers wishing to Create an Account during Check Out
    1. We will use your information to process this order and save that information for expedited check out on future orders.
    2. Enter your email address and create a password.
    3. Provide shipping and billing addresses, review your order, provide payment information to complete your secure transaction.
    4. Complete Check Out Process with one click
    5. Receive an email receipt confirmation with order information.
  3. Returning Customers
    1. Please provide your email address and password to access your account.
    2. Review your order and provide credit card information to complete your secure transaction.
    3. Provide shipping and billing addresses, review your order, provide payment information to complete your secure transaction.
    4. Receive an email receipt confirmation with order information.

What About Security & Privacy?

Hydropool.com is committed to the protection of the privacy of all customers and website visitors. Our website does not automatically capture any personal information identifiable to you. We do not retain and store credit card information during the order process. For added security, credit card numbers are used to complete single transactions and are not saved on our servers. We also make use of 256 bit encryption provided by Comodo

In order to complete your orders, or provide you with information that you request, it is necessary to ask for certain personal information such as your name and address, telephone number, or e-mail address. We may use this information to contact you with questions or information about orders that you may place or to ship products or provide services to you.
We do not sell any customer information third parties.

What do you Charge for Shipping?

Ground Shipping FREE
3-Day Premium add $25.00
2-Day Premium add $35.00

Shipping Policies:

  • We do not ship to PO Boxes or APO / PPO Addresses
  • We only ship orders to the 48 contiguous United States
  • Chemicals, pool paint, and some oversized items, will only ship via ground service.
  • Items shipped via Freight Service, such as pool heaters, will only ship via ground service.
  • All orders shipping to Maryland will incur a 6% sales tax charge
  • Some items, including hazmat, may require a Direct Signature upon delivery.
  • Orders containing small and light-weight items may ship via FedEx SmartPost or USPS.

Can I order by phone?

Yes, Hydropool.com is available to take your order by phone. Please feel free to call us toll-free at 800-4-MY-POOL Monday-Friday 8:00 AM - 6:00 PM (Eastern Time).

What payment methods can I use?

Your order will be processed securely with your credit card.

Credit Cards Accepted

Credit Cards Accepted

Will Hydropool.com confirm my order?

Yes, you will have the opportunity to print a confirmation of your order as the last step of check-out. All customers are sent an electronic receipt immediately after the completion of the check-out process.

Can I check the status of my order?

Yes, all users of Hydropool.com can check the status of their order.

All customers will receive an email update when their order has been shipped. Tracking numbers will be included in this email. If items are shipping from multiple warehouses you will also be provided with the additional tracking information. We utilize multiple warehouse locations for shipping in order to expedite delivery to your shipping address.

Registered users can check the status of their orders and track them online by logging in to My Account

Non-Registered users should reference their email for order status/tracking information. Non-registered users will not have online access available.

What if I have Questions about my order?

Please visit the Hydropool.com Help Desk for information on how to contact Hydropool.com with order questions. You may call us at 800-4-MY-POOL or submit and order inquiry form.

How do I return an item?

Order Returns

You may return an item sold to you by Hydropool.com up to 30 days after purchase. The product must be in good condition, unused, in original packaging, and must have all parts, accessories and paperwork; returns without these requirements and/or guidelines will not be accepted.

A restock fees of 15% will apply if items are deemed to be in non-returnable condition. In addition, all orders requiring a direct signature upon delivery that are not received on account of the customer will have a 15% restock fee applied should the order be returned and shipped back to Hydropool.com.

Any claims to missing parts, items or damaged goods for any orders must be made within 30 days of delivery date. We are not able to credit your shipping and handling fees if the wrong product was ordered due to customer error. However, if you received the wrong products due to an error on our behalf, we will pay for the return services fees and you will receive a full refund or exchange.

To return an item to Hydropool.com, please access your account and fill out our simple return authorization request. You will then be issued a Return Merchandise Authorization (RMA) number and return instructions. Any items returned without an RMA number will be refused. We will process your refund upon receipt of the returned items.

Products that cannot be returned:

  • Pool Chemicals
  • Pool Cleaners *
  • Special Orders
  • Pool Liners
  • Pool Paint
  • Deck Coatings & Paint
  • Pool Heaters *
  • Pool Pumps *
  • Pool Filters *
  • Pool Ladders *
  • Pool Chlorinators *
  • Custom Manufactured Safety Covers
  • Stock Covers that are Ordered and for the Incorrect Pool Size

*These items may be returned under strict circumstances. The product must not have been used, installed, or attempted to have been installed. All products must include original paperwork, parts & accessories, and everything accompanied with the product. These products require additional return information prior to being shipped back.

Customer is responsible for any/all return shipping charges. Some returns may have a 15% restock fee that will be deducted from your refund. Restock fees are generally applicable when the returned product is found to not be in re-sellable condition, has been installed or attempted to be installed, or does not include all original items, the return will be refused.

Please call 800-4MY-POOL if you have questions regarding this return policy.

Thank you for shopping Hydropool.com!

Please view our Return Policy for details.

How long will an item remain in my cart?

Items will remain in your shopping cart for up to 24 hours.When shopping on However, keeping your browser open will keep the items in your cart alive. Should your web browser close, your shopping cart will be emptied.

What happens if something is out of stock?

Rest assured, Hydropool.com ships nearly all items within 24 hours. In fact most orders ship the day they are received. In the case of an out-of-stock item, you will be notified immediately via email and you will always have the option to cancel or change your order. We want you to be completely satisfied with our products and services, including the order fulfillment process.

Can I cancel or change my order?

Yes, simply call us at 800-4-MY-POOL or contact us via our Help Desk to cancel an order. All non-shipped orders will be stopped completely. If an order has shipped, a return request of that order will have to be made which may result in a 15% restock fee.

When will I receive my order?

Most orders will ship the same day they are placed, if not the next business day depending on their contents and availability. For basic ground shipping, you can expect 3-5 business days within the continental United States. Most orders placed before closing hours will ship the same day they are placed, except for weekends and holidays. Orders placed during the weekend or a holiday will ship out the next business day, pending their availability.

Why should I register during check-out?

There are many benefits for registered users at Hydropool.com. Fast and convenient check-outs, order history reviews, and Reward Points Redemptions are just a few of the perks of having a registered account with Hydropool.com.

Registered users also accrue Reward Points. Hydropool.com Reward Points are accrued at the rate of one dollar for each point. Reward points can be used to redeem free items, discounts, free shipping and more.

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