Hydropool.com - Swimming Pool and Spa and Hot Tub Supplies


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Save On Polaris Cleaners
Save $30.00 on Select Polaris Pool Cleaners
Polaris 280
 Polaris 280 w/Pump
 Polaris 360 ($50.00 Rebate)
 Polaris 380 ($150.00 Rebate)
 Polaris 380 w/Pump ($150.00 Rebate)
 Polaris ATV
 Polaris Booster Pump
Use Coupon Code:
A11POL25513
 EXPIRES:  MAY 14, 2008
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Earn points towards free product, free shipping, and special discounts with every purchase.

Online Security
  Online Privacy
  Security Policy
  Return Policy

We accept all major credit cards
Online Payment Service
 
HYDROPOOL.COM  HOW TO PLACE AN ORDER

The Order Process:

Build a Cart:
While browsing our site, you will be able to "Add-to-Cart" various sections of Hydropool.com including, category pages, product detail pages, schematic parts pages, and search results.

Review Shopping Cart:
Edit your cart to ensure the proper quantities for all items.
Select your desired type of shipping.  Choose either ground or a premium service.
If you have any coupons or promotional codes, please enter them on the cart page.

To Begin a Secure Check Out:
 Click "Secure Check Out" from the cart page to begin the Check Out process.
You will be presented with 3 Options which are as follows:

  1. Check Out as a Guest:
    a.  We will use the information you provide to process this order only.  No information is stored.
    b.  Provide shipping and billing addresses, click next
    c.  Review your order and provide a credit card number to complete your secure transaction
    d.  Receive an email receipt and order confirmation momentarily
     
  2. New Customers wishing to Create an Account during Check Out:
    We will use your information to process this order and save that information for expedited check out on future orders, order tracking, and reward points accumulation.
    a.  Create a User Name and Password
    b.  Provide shipping and billing addresses, click next
    c.  Review your order and provide a credit card number to complete your secure transaction
    d.  Receive an email receipt and order confirmation momentarily
     
  3. Returning Customers:
    Please provide your User Name and Password to access your account.
    a.  Login (Your may retreive you user name and/or password if forgotten)
    b.  Review your order and provide a credit card number to complete your secure transaction
    c.  Receive an email receipt and order confirmation momentarily

What about Hydropool.com Security/Privacy?
 Hydropool.com is committed to the protection of the privacy of all customers and website visitors. Our website does not automatically capture any personal information identifiable to you. We do not retain and store credit card information during the order process. For added security, credit card numbers are used to complete single transactions and are not saved on our servers. We also make use of 128 bit encryption provided by Geotrust.

In order to fulfill your requests or provide you with information that you request it will be necessary at times to ask for certain personal information such as your name and address, telephone number or e-mail address. We may use this information to contact you with questions or information about orders that you may place or to ship products or provide services to you. We will on occasion, and only at your opt-in request, send you promotional offers informing you of sale and special items that we may have at nay given time.
We do not sell any customer information third parties.

 What do you charge for shipping?

GET FREE GROUND SHIPPING ON ALL ORDERS
OF $50.00 OR MORE!

Order Total Shipping Rate
$0.00 - $99.99 $7.95
$100.00 - 124.99 $9.95
$125.00 - 149.99 $10.95
$150.00 - 174.99 $11.95
$175.00 - 199.99 $12.95
$200.00 - 224.99 $13.95
$225.00 - 249.99 $14.95
$250.00 - 274.99 $15.95
$275.00 - 299.99 $16.95
$300.00 - and over $17.95
* 3rd Day Premium add $20.00
* 2nd Day Premium add $30.00
* Next Day Premium add $40.00
* Next Day Premium Saturday Delivery add $50.00

Can I order by phone?
Yes, Hydropool.com is available to take your order by phone.  Please feel free to call us
toll-free at 800-4-MY-POOL Monday-Friday 8:00 AM - 6:00 PM (Eastern Time).

What payment methods can I use?
Your order will be processed securely with your credit card.
        

Will Hydropool.com confirm my order?
 Yes, you will have the opportunity to print a confirmation of your order as the last step of check-out.  All customers are sent an electronic receipt immediately after the completion of the check-out process.

Can I check the status of my order?
 Yes, all users of Hydropool.com can check the status of their order.

All customers will receive an email update when their order has been shipped.  Tracking numbers will be included in this email.  If items are shipping from multiple warehouses you will also be provided with the additional tracking information.  We utilize multiple warehouse locations for shipping in order to expedite delivery to your shipping address.

Registered users can check the status of their orders and track them online by logging in to My Account.

Non-Registered users should reference their email for order status/tracking information.  Non-registered users will not have online access available.

What if I have Questions about my order?
 Please visit the Hydropool.com Help Desk for information on how to contact Hydropool.com in order to with order questions.  You may call us at 800-4-MY-POOL or submit and order inquiry form.

How do I return an item?
 Please view our return policy for details.

How long will an item remain in my cart?
 Items will remain in your shopping cart as long as your current session is open.  For example, if you open Hydropool.com, shop, add items to you cart, even login to your account, once you close your browser window, your cart is automatically emptied.

What happens if something is out of stock?
 Rest assured, Hydropool.com ships nearly all items within 24 hours.  In fact most orders ship the day they are received.  In the case of an out-of-stock item, you will be notified immediately via email and you will always have the option to cancel or change your order.  We want you to be completely satisfied with our products and services, including the order fulfillment process.

Can I cancel or change my order?
 Yes, simply call us at 800-4-MY-POOL or contact us via our Help Desk to cancel an order.  All non-shipped orders will be stopped completely.  If an order has shipped a return of that order will have to be made.

When will I receive my order?
 This depends on the shipping service requested.  For basic ground shipping, you can expect 3-5 business days within the continental United States.

Why should I register during check-out?
 There are many benefits for registered users at Hydropool.com.  Fast and convenient check-out as we help you in the completing your order securely.  Online access to order history, status and tracking, and more. 

Registered users also accrue Reward Points.  Reward Points are accrued at the rate of one dollar = one point.  Reward points can be used to redeem free items, discounts, free shipping and more.