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Here you will find the full and complete details on how to contact us, order and item, initiate a return, and more. Remember we are available to assist, just give us a ring at 800-4MY-POOL

Here, you can access all sorts of information that will help make your visit with us here at more enjoyable and user-friendly. At, it is of the utmost importance to us that all of our visitors know how to navigate through our site, are able to find exactly what they are looking for, and know how to contact us should they have questions, comments, or concerns.

Everything from knowing all about and our history, how to place an order with, how to contact us with questions or comments, accessing your account and checking on your orders; all of this information and more is made accessible to you!

How to Place an Order with
Placing an order with is very easy and can be done a multiple of ways. While the majority of our customers place their orders on their own computer, our staff is always eager to take customer phone calls and place orders with customers over the telephone. For those customers who wish to speak with a knowledgeable staff member and place their order over the telephone,  they may do so by calling us a 1-800-4MY-POOL.

Customers who wish to place their orders in the comfort of their own home or office on their own computer, they may follow our simple ordering process which is outlined on our Frequently Asked Questions page. From here, they can follow the step-by-step process of placing their order and submitting it over our secure site.

Benefits of Creating an Account: First-time customers who place orders with will never be required to create an account with and may opt to place their order as a Guest. Even though they may opt to place their order as a Guest, an automatic account is still generated internally with which is explained on our Frequently Asked Questions page.

When customers create an account with, they are able to access a variety of benefits which our outlined on our Member Benefits page. Such benefits include our exclusive Rewards Point Program, Personal Pool and/or Spa Profile, and instant access to order status'.

Ease of Mind with Secure and Private Check-Out with The staff at work extremely hard to make sure secure measures are put in place to keep all of our customer's information secure and private. As a Verified Merchant with and secured by GeoTrust, all of our customers will have the peace of mind that when browsing through our site, their connection is securely protected. Additional information on how important online security and privacy is to us for our customers can be viewed on our Online Security and Online Privacy page.

Parts and Products Locator Looking for a part or product, but can't seem to find it? Use our Parts and Product Locator. This will send a request to one of our staff members so that they can assist you in locating the part or product you are looking for.

Contact Information Having trouble accessing your account? Need to check on a recent order that you placed with us? Have a general or specific question? Just want to talk to a friendly staff member? is always eager to speak with our customers and assist them in any way we can!
7400 Lindbergh Drive
Gaithersburg, MD 20879-5408

Our staff at are available Monday through Friday between 9:00 AM and 6:00 PM and Saturday between 9:00 AM and 5:00 PM, Eastern Time. If one of our staff members are unable to take your call, please Send Us An Email.

Customer Support Contact Information stays open year-round, even during the cold winter season. So whether it be the middle of July and you're in need of assistance tackling algae problems with your pool, of the first week of January and are in need of replenishing your spa or hot tub chemical supply, give us a call or shoot us an email!