Here, you can access all sorts of information that
will help make your visit with us here at
Hydropool.com more enjoyable and user-friendly. At
Hydropool.com, it is of the utmost importance to
us that all of our visitors know how to navigate
through our site, are able to find exactly what
they are looking for, and know how to contact us
should they have questions, comments, or concerns.
Everything from knowing all about Hydropool.com and our
history, how to place an order with Hydropool.com,
how to contact us with questions or comments,
accessing your Hydropool.com account and checking
on your orders; all of this information and more
is made accessible to you!
How to Place an Order with Hydropool.com
Placing an order with Hydropool.com is very easy and can be
done a multiple of ways. While the majority of our customers
place their orders on their own computer, our staff is always
eager to take customer phone calls and place orders with
customers over the telephone. For those customers who wish to
speak with a knowledgeable Hydropool.com staff member and place
their order over the telephone, they may do so by calling
us at 1-800-4MY-POOL.
Customers who wish to place their orders in the comfort of
their own home or office on their own computer, they may
follow our simple ordering process which is outlined on our
Questions page. From here, they can follow the
step-by-step process of placing their order and submitting it
over our secure site.
Benefits of Creating an Account:
First-time customers who place orders with Hydropool.com will
never be required to create an account with Hydropool.com and
may opt to place their order as a Guest. Even though they may
opt to place their order as a Guest, an automatic account is
still generated internally with Hydropool.com which is
explained on our
When customers create an account with Hydropool.com, they are
able to access a variety of benefits which our outlined on our
Benefits page. Such benefits include our exclusive Rewards
Point Program, Personal Pool and/or Spa Profile, and instant
access to order status'.
Ease of Mind with Secure and Private Check-Out with Hydropool.com
The staff at Hydropool.com work extremely hard to make sure
secure measures are put in place to keep all of our
customer's information secure and private. As a Verified
Merchant with Authorize.net and secured by GeoTrust, all of
our customers will have the peace of mind that when browsing
through our site, their connection is securely protected.
Additional information on how important online security and
privacy is to us for our customers can be viewed on our
Online Security and
Online Privacy page.
Parts and Products Locator
Looking for a part or product, but can't seem to find it? Use
Parts and Product
Locator. This will send a request to one of our
Hydropool.com staff members so that they can assist you in
locating the part or product you are looking for.
Having trouble accessing your account? Need to check on a
recent order that you placed with us? Have a general or
specific question? Just want to talk to a friendly
Hydropool.com staff member? Hydropool.com is always eager to
speak with our customers and assist them in any way we can!
7400 Lindbergh Drive
Gaithersburg, MD 20879-5408
Our staff at Hydropool.com are available Monday through Friday
between 9:00 AM and 5:00 PM, Eastern Standard
Time. If one of our staff members are unable to
take your call, please
Send Us An Email.
Customer Support Contact Information
Hydropool.com stays open year-round, even during the cold
winter season. So whether it be the middle of July
and you're in need of assistance tackling algae
problems with your pool, of the first week of
January and are in need of replenishing your spa
or hot tub chemical supply, give us a call or
shoot us an email!