You may return an item sold to you by Hydropool.com up to 30 days after purchase. The product must be in good condition, un-used, in original packaging, and must have all parts, accessories and paperwork.  A Re-stock fees of 15% may apply if items are deemed to be in non-returnable condition. 

Please call 800-4MY-POOL is you have questions regarding a return.

Any claims to missing parts, items or damaged goods for any orders must be made within 30 days of delivery date.

We are not able to credit your shipping and handling fees if the wrong product was delivered due to customer error.  However, if you received the wrong products due to an error on our behalf we will pay for the return services fees and you will receive a full refund or exchange.

To return an item to Hydropool.com please access your account and fill out our simple return authorization request. You will be then issued a RMA# and return instructions. Any items returned without an RMA# will be refused.

We will process your return upon receipt of the returned items.

Products that cannot be returned:

Pool Chemicals
Spa Chemicals
Pool Cleaners that have been used
Special Orders
Pool/Deck Paint
Custom Manufactured Loop-loc Safety Covers
Stock Covers that are Ordered and for the Incorrect Pool Size.
Spa Covers


Thank you for shopping at Hydropool.com