You may return an item sold to you by Hydropool.com up to 30 days after purchase. The product must be in good condition, un-used, in original packaging, and must have all parts, accessories and paperwork; returns without these requirements and/or guidelines will not be accepted.
A re-stock fees of 15% will apply if items are deemed to be in non-returnable condition. In addition, all orders requiring a direct signature upon delivery that are not received on account of the customer will have a 15% restock fee applied should the order be returned and shipped back to Hydropool.com.
Any claims to missing parts, items or damaged goods for any orders must be made within 30 days of delivery date. We are not able to credit your shipping and handling fees if the wrong product was ordered due to customer error. However, if you received the wrong products due to an error on our behalf, we will pay for the return services fees and you will receive a full refund or exchange.
To return an item to Hydropool.com, please access your account and fill out our simple return authorization request. You will be then issued a Return Merchandise Authorization (RMA) number and return instructions. Any items returned without an RMA number will be refused. We will process your refund upon receipt of the returned items.
Products that cannot be returned:
- Pool Chemicals
- Pool Cleaners *
- Special Orders
- Pool Liners
- Pool Paint
- Deck Coatings & Paint
- Pool Heaters *
- Pool Pumps *
- Pool Filters *
- Pool Ladders *
- Pool Chlorinators *
- Custom Manufactured Safety Covers
- Stock Covers that are Ordered and for the Incorrect Pool Size
*These items may be returned under strict circumstances. The product must not have been used, installed, or attempted to have been installed. All products must include original paperwork, parts & accessories, and everything accompanied with the product. These products require additional return information prior to being shipped back.
Customer is responsible for any/all return shipping charges. Some returns may have a 15% restock fee that will be deducted from your refund. Restock fees are generally applicable when the returned product is found to not be in re-sellable condition, has been installed or attempted to be installed, or does not include all original items, the return will be refused.
Please call 800-4MY-POOL if you have questions regarding this return policy.
Thank you for shopping Hydropool.com!