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Easy Returns

Returns are easy and worry free. Read the information contained on this page in order to initiate a return. We are not interested in overcomplicating your life, so we make it easy. Returns

You may return an item sold to you by up to 30 days after purchase. The product must be in new condition, unused, in original packaging, and must have all parts, accessories and paperwork; returns without these requirements and/or guidelines will not be accepted. A re-stock fee of 15% will apply if items are deemed to be in non-returnable condition. In addition, all orders requiring a direct signature upon delivery that are not received on account of the customer will have a 15% restock fee applied should the order be returned and shipped back to

Any claims to missing parts, items or damaged goods for any orders must be made within 30 days of delivery date.

We are not able to credit your shipping and handling fees if the wrong product was delivered due to customer error. However, if you received the wrong products due to an error on our behalf we will pay for the return services fees and you will receive a full refund or exchange.

To return an item to please access your account and fill out our simple return authorization request. You will be then issued an RMA number and return instructions. Any items returned without an RMA number will be refused. is not responsible for any return shipping costs incured for orders returned without an RMA number.

If you do not have an account, please call 800-4MY-POOL to initiate an Return Merchandise Authorization.

We will process your return upon receipt of the returned items.

Products That Are Not Eligible For Return:
  1. Pool Chemicals
  2. Spa Chemicals
  3. Pool Cleaners
  4. Special Orders
  5. Pool Liners
  6. Pool/Deck Paint
  7. Pool Heaters
  8. Pool Pumps
  9. Pool Filters
  10. Pool Ladders
  11. Pool Chlorinators
  12. Commercial Equipment
  13. Custom Manufactured Safety Pool Covers
  14. Stock winter pool covers that are ordered for the incorrect pool size and have been installed.

Equipment that has been installed or attempted to have been installed will not be permitted for return.

Please call 800-4MY-POOL if you have questions regarding a return.