may return an item sold to you by Hydropool.com up to 30 days after
purchase. The product must be in good condition, un-used, in original packaging,
and must have all parts, accessories and paperwork. A
Re-stock fees of 15% may apply if items are deemed to be in non-returnable
Please call 800-4MY-POOL is
you have questions regarding a return.
Any claims to missing parts, items or damaged goods for any orders must be made within 30 days
of delivery date.
are not able to credit your shipping and handling fees if the wrong
product was delivered due to customer error. However, if you received
the wrong products due to an error on our behalf we will pay for
the return services fees and you will receive a full refund or exchange.
return an item to Hydropool.com please access your account and
fill out our simple return authorization request. You will be then
issued a RMA# and return instructions. Any items returned without
an RMA# will be refused.
will process your return upon receipt of the returned items.
Products that cannot be returned:
Pool Cleaners (Installed)
Pool Heaters (Installed)
Pool Pumps (Installed)
Pool Filters (Installed)
Custom Manufactured Loop-loc Safety Covers
Stock Covers that are Ordered and for the Incorrect Pool Size.
Thank you for shopping at Hydropool.com