Will Hydropool.com confirm my order?
Yes, you will have the opportunity to print a confirmation of your order as the last step of check-out. All customers
are sent an electronic receipt immediately after the completion of the check-out process.
Can I check the status of my order?
Yes, all users of Hydropool.com can check the status of their order.
All customers will receive an email update when their order has been shipped. Tracking numbers
will be included in this email. If items are shipping from multiple
warehouses you will also be provided with the additional tracking
information. We utilize multiple warehouse locations for shipping in order to expedite delivery to your shipping address.
Registered users can check the status of their orders and track them online by logging in to
Non-Registered users should reference their email for order status/tracking information. Non-registered users
will not have online access available.
What if I have Questions about my order?
Please visit the Hydropool.com Help Desk
for information on how to contact Hydropool.com with order questions. You may call us
at 800-4-MY-POOL or submit and order inquiry form.
How do I return an item?
Please view our Return Policyfor details.
How long will an item remain in my cart?
Items will remain in your shopping cart as long as your current session is open. For example, when shopping on Hydropool.com,
if you add your products you your shopping cart, they will stay there so long as your web browser is open. Should your web browser
close, your shopping cart will be emptied
What happens if something is out of stock?
Rest assured, Hydropool.com ships nearly all items within 24 hours. In fact most orders ship the day they are received.
In the case of an out-of-stock item, you will be notified immediately via email and you will always
have the option to cancel or change your order. We want you to be completely satisfied with our products and services,
including the order fulfillment process.
Can I cancel or change my order?
Yes, simply call us at 800-4-MY-POOL or contact us via our Help Desk
to cancel an order. All non-shipped orders will be stopped completely. If an order has shipped, a return request of
that order will have to be made which may result in a 15% restock fee.
When will I receive my order?
Most orders will ship the same day they are placed, if not the next business day depending on their contents and availability.
For basic ground shipping, you can expect 3-5 business days within the continental United States. Most orders placed before
closing hours will ship the same day they are placed, except for weekends and holidays. Orders placed during the weekend or
a holiday will ship out the next business day, pending their availability.
Why should I register during check-out?
There are many benefits for registered users at Hydropool.com. Fast and convenient check-outs, order history reviews, and Reward
Points Redemptions are just a few of the perks of having a registered account with Hydropool.com.
Registered users also accrue Reward PointsReward Points are accrued at the rate
of one dollar for each point. Reward points can be used to redeem free items, discounts, free shipping and more.