Here, you can access all sorts of information that will help make your visit with us here at Hydropool.com more
enjoyable and user-friendly. At Hydropool.com, it is of the utmost importance to us that all of our visitors know
how to navigate through our site, are able to find exactly what they are looking for, and know
how to contact us should they have questions, comments, or
Everything from knowing all about Hydropool.com and our
history, how to place an order with Hydropool.com, how to
contact us with questions or comments, accessing your
Hydropool.com account and checking on your orders; all of
this information and more is made accessible to you!
How to Place an Order with Hydropool.com
Placing an order with Hydropool.com is very easy and can be
done a multiple of ways. While the majority of our customers
place their orders on their own computer, our staff is always
eager to take customer phone calls and place orders with
customers over the telephone. For those customers who wish to
speak with a knowledgeable Hydropool.com staff member and place
their order over the telephone, they may do so by calling
us a 1-800-4MY-POOL.
Customers who wish to place their orders in the comfort of their own home or office on their own
computer, they may follow our simple ordering process which
is outlined on our
Frequently Asked Questions page.
From here, they can follow the step-by-step process of
placing their order and submitting it over our secure site.
Benefits of Creating an Account:
First-time customers who place orders with Hydropool.com
will never be required to create an account with
Hydropool.com and may opt to place their order as a Guest.
Even though they may opt to place their order as a Guest, an
automatic account is still generated internally with
Hydropool.com which is explained on our
Frequently Asked Questions page.
When customers create an account with Hydropool.com, they
are able to access a variety of benefits which our outlined
Member Benefits page. Such benefits include our
exclusive Rewards Point Program, Personal Pool and/or Spa
Profile, and instant access to order status'.
Ease of Mind with Secure and Private Check-Out with Hydropool.com
The staff at Hydropool.com work extremely hard to make sure
secure measures are put in place to keep all of our
customer's information secure and private. As a Verified
Merchant with Authorize.net and secured by GeoTrust, all of
our customers will have the peace of mind that when browsing
through our site, their connection is securely protected.
Additional information on how important online security and
privacy is to us for our customers can be viewed on our
Online Security and
Online Privacy page.
Parts and Products Locator
Looking for a part or product, but can't seem to find it?
Parts and Product Locator. This will send a request to
one of our Hydropool.com staff members so that they can
assist you in locating the part or product you are looking
Having trouble accessing your account? Need to check on a
recent order that you placed with us? Have a general or
specific question? Just want to talk to a friendly
Hydropool.com staff member? Hydropool.com is always eager to
speak with our customers and assist them in any way we can!
7400 Lindbergh Drive
Gaithersburg, MD 20879-5408
Our staff at Hydropool.com are able to speak with you directly,
Monday through Friday, 8:00 AM to 5:00 PM, Eastern Time. If one
of our staff members are unable to take your call, please leave
a voicemail or submit an e-mail inquiry and we will respond
as soon as possible.
Customer Support Contact Information
Hydropool.com stays open year-round, even during the cold
winter season. So whether it be the middle of July and
you're in need of assistance tackling algae problems with
your pool, of the first week of January and are in need of
replenishing your spa or hot tub chemical supply, give us a
call or shoot us an email!