The Stain ID Kit is the first step in performing a successful Jack's Magic
stain removal. The Stain ID Kit is designed to take the guesswork out of
removing swimming pool stains.One of the four simple topical tests will identify
what bests removes a swimming pool stain, saving both time and money. Please
note that the water should be at least 65-70 degrees in order to insure accurate
Jack's Magic Products, Inc., the pool and spa industry's leader in
identifying, preventing and removing stains and discoloration, has built a
reputation for innovative quality products and programs that deliver results. By
treating stain issues with the pool water left in the pool, it is estimated that
Jack's Magic products save over 200 million gallons of pool water annually that
would otherwise be lost if a pool was drained and acid washed. Jack's Magic is
one of the most widely known and respected brands, and is marketed and
distributed nationally and internationally. Committed to the highest levels of
customer satisfaction, Jack's Magic supports its brand, products, programs, and
customers through training, education, and support.
Frequently Asked Questions:
How important is it to have the chemistry within the parameters when
doing the stain ID? It is very important! Most unsuccessful IDs are a result of not
properly following the product's instructions.
My stain is in the deep end of the pool or on the wall; how do I do
the ID? There are a few different ways to address this issue. If you have
adjusted your water balance according to the instructions and have the pump
turned off, wait for the water to stop moving. Then you can sprinkle a small
amount of each packet into the water. As the product dissolves it becomes a
solution that is heavier than the water. This solution will sink to the
bottom and begin to react with the stain. This process should be repeated
with each product. Patience is the key to using this method as it takes time
for the solution to sink and react. Another method is to put a small amount of material in a piece of hosiery,
attach it to the vacuum pole and hold it directly over the stained area. As
before, this would need to be repeated with each product in the kit.
Jack's Magic Item JMSTAINID Documentation and Manuals
We only ship orders to the 48 contiguous United States
Chemicals, pool paint, and some oversized items, will only ship via ground service.
Items shipped via Freight Service, such as pool heaters, will only ship via ground service.
All orders shipping to Maryland will incur a 6% sales tax charge
Some items, including hazmat, may require a Direct Signature upon delivery.
Orders containing small and light-weight items may ship via FedEx SmartPost or USPS.
You may return an item sold to you by Hydropool.com up to 30 days after purchase. The product must be in good condition, unused, in original packaging, and must have all parts, accessories and paperwork; returns without these requirements and/or guidelines will not be accepted.
If a delivery attempt is unsuccessful on order requiring a direct signature, a 15% restock fee may be applied should the order be returned to Hydropool.com by the carrier.
Any claims to missing parts, items or damaged goods for any orders must be made within 30 days of delivery date. We are not able to credit your shipping and handling fees if the wrong product was ordered due to customer error. However, if you received the wrong products due to an error on our behalf, we will pay for the return services fees and you will receive a full refund or exchange.
To return product to Hydropool.com, please call 800-4MY-POOL to get an Return Merchandise Authorization number (RMA) and return instructions. Any items returned without an RMA number will be refused. We will process your refund upon receipt of the returned product.
Products that cannot be returned:
Pool Cleaners *
Deck Coatings & Paint
Pool Heaters *
Pool Pumps *
Pool Filters *
Pool Ladders *
Pool Chlorinators *
Custom Manufactured Safety Covers
Stock Covers that are Ordered and for the Incorrect Pool Size
* These products must not have been used, installed, or attempted to have been installed. All products must include original paperwork, parts & accessories, and everything accompanied with the product.
Concealed damage on any item must be reported within 3 business days. Please email any information regarding concealed damage to email@example.com. Please reference your order number in all order related email correspondence.
Customer is responsible for any/all return shipping charges. Some returns may have a 15% restock fee that will be deducted from your refund. Restock fees are generally applicable when the returned product is found to not be in re-sellable condition, has been installed or attempted to be installed, or does not include all original items, the return will be refused.
Please call 800-4MY-POOL if you have questions regarding this return policy.
The Estimated Delivery Date is based on FedEx Ground Service Transit Time to the zip code you provided. If you are logged in, we will use you zip code as entered into your profile.
Since we stock our products in multiple warehouses nationwide, you may see various delivery dates for items in your cart.
We may ship items separately to expedite your delivery at no additional cost.
If an item has an Estimated Delivery of "TBD" it is either Backordered or On The Way and will ship upon receipt.
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on all of the products that we sell. Sometimes, the deals are too
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